Frequently Asked Questions (FAQ)
Central Selection Board – Online Job Application Portal
1. How do I register on the portal?
The registration process is simple and fully OTP-based. Just enter your email ID or mobile number on the registration page. An OTP (One-Time Password) will be sent to the contact detail you provided. Once you verify the OTP, your registration will be completed automatically. There’s no need to set a password — you can log in using OTP every time.
2. I forgot my password. How can I reset it?
No password is required on this portal, as it uses OTP-based login. Simply enter your registered email ID or mobile number on the login page, and you’ll receive an OTP. Use the OTP to log in securely—no need to remember or reset a password.
3. Can I apply for multiple posts at the same time?
No, you cannot apply for multiple posts at the same time in a single application. However, you can apply for multiple posts separately using the same registered email or mobile number. Just log in with your existing credentials and submit separate applications for each post.
4. What documents are required during application?
Typically, you will need:
- Passport size photograph (in JPG/JPEG, max 200KB)
- Signature (in JPG/JPEG, max 100KB)
- Educational qualification certificates (PDF, max 500KB each)
- Caste certificate (if applicable) (PDF, max 500KB each)
- Experience certificate (if applicable) (PDF, max 500KB each)
Refer to the specific job notification for detailed requirements.
5. Is there any application fee?
Yes. The fee amount varies depending on the post and applicant category. Please check the job advertisement or application form page for exact fee details.
6. How can I make the payment?
You can pay the application fee online using:
- Debit/Credit Card
- UPI
- Net Banking
All payments are secure and processed through authorized gateways.
7. I completed the form but the payment failed. What should I do?
If the payment fails but the amount is deducted, wait for 24–48 hours for auto-reversal. If the issue persists, contact support with your transaction details.
8. How do I know if my application is successfully submitted?
Once submitted, you will see a confirmation message check your Application Status from your dashboard.
9. Can I edit my application after submission?
No. Once the application is submitted and payment is made, it cannot be edited. Please double-check all information before final submission.
10. How will I receive updates regarding the recruitment?
All updates such as admit cards, examination dates, results, etc., will be notified through the portal. News Ads. You should regularly check your account and official announcements.
11. How do I download my Admit Card?
Log in to your account and navigate to the “Admit Card” section. If released, you will be able to download it using your application number or registered credentials.
12. Whom should I contact in case of technical issues or queries?
For any issues or support, you can contact our Helpdesk at:
📧 Support@centralselectionboard.com
📞 6003070176
(Available from 10 AM to 5 PM on working days)
13. Can I get a refund if I withdraw my application?
No. Application fees are refundable, even if you choose not to appear for the exam. Read Detail in Refund Policy.
14. Can I use the same contact number or email for multiple applications?
Yes. You can use the same registered email ID or mobile number to apply for multiple posts. However, each application must be submitted separately.
15. Can I change my registered email or phone number later?
No, once your email or mobile number is verified and registered, it cannot be changed. Please make sure to enter a valid and active contact during registration.
16. What happens if I enter the wrong details in the application form?
If you submit incorrect information and complete the application, you won’t be able to edit it later. It’s strongly advised to double-check all details before final submission.
17. Is OTP required every time I log in?
Yes. Since the portal uses an OTP-based login system, you will receive an OTP on your registered email or phone every time you want to log in. There is no need to remember a password.
18. Will I receive confirmation after submitting my application?
Yes. Once you submit your application and complete the payment (if applicable), you will receive a confirmation. You can also check your application status in your dashboard.
19. What if I don’t receive an OTP during login?
- Ensure your mobile number or email ID is correct.
- Wait for a few seconds or click “Resend OTP”.
- Check your spam folder (for email OTPs).
If the issue persists, contact the support team.
20. Is it mandatory to complete payment immediately after submitting the form?
Yes. Your application will only be considered successfully submitted after the payment is completed. If payment is not made, the application will remain incomplete.
21. What if my application status shows ‘Pending’?
‘Pending’ usually means the application has been saved but is not yet complete, often due to incomplete details or payment. Visit your dashboard, complete the necessary steps, and submit.
22. Can I track my application after submission?
Yes. You can log in to your portal dashboard and check the status of each application in your Dashboard” section.
23. What should I do if the call center is not responding?
If you’re unable to reach our call center or facing long wait times, we recommend the following alternatives:
- Email Support: Send your query to Support@Centralselectionboard.com with your name, registered contact number, and application details. Our team will respond within 24–48 working hours.
- Retry Later: Call volume is high during peak application periods. Try calling during non-peak hours (10:00 AM – 12:00 PM or 3:00 PM – 5:00 PM).
We appreciate your patience and are working to resolve all queries as quickly as possible.
24. Can I use someone else’s card or UPI to make the payment?
Yes, you can use any valid payment method. However, make sure to save the transaction ID and keep the payment receipt.
25. Will I get a receipt for my payment?
Yes, after successful payment, a receipt or acknowledgment will be available in your dashboard under the “My Applications” section.